Public Safety Dispatcher training following POST guidelines

Here is what the State of California POST required training for Public Safety Dispatchers is:

Public Safety Dispatchers' Basic Course

The Public Safety Dispatchers' Basic Course is the entry-level training requirement for dispatchers employed by agencies participating in POST's public safety dispatcher program, as specified in Commission Regulation 1018 (pdf). Information on presenters of the POST-certified Public Safety Dispatchers' Basic Course can be found in POST's Catalog of Certified Courses.

The Public Safety Dispatchers' Basic Course has a minimum hourly requirement of 120 hours, which is divided into 14 individual topics, called Learning Domains. The Learning Domains contain the minimum required foundational information for given subjects, which are detailed in the publication Training Specifications for the Public Safety Dispatchers' Basic Course (pdf).

Student Preparedness

The Public Safety Dispatchers' Basic Course introduces the necessary skills and knowledge to work in a law enforcement communications center in a productive and professional manner. The course also prepares each student for the basic roles, responsibilities, and duties of a public safety dispatcher within the law enforcement agency. The minimum training requirements for the Public Safety Dispatchers' Basic Course can be found in Commission Procedure D-1 (pdf).

Public Safety Dispatchers' Basic Course Curriculum

Content and Minimum Hourly Requirements

Learning Domain	Domain Description	Minimum Hours
100	Professional Orientation and Ethics	8 hours
101	Criminal Justice System	4 hours
102	Introduction to Law	12 hours
103	Interpersonal Communication	4 hours
104	Telephone Technology and Procedures	12 hours
105	Missing Persons	4 hours
106	Domestic Violence	4 hours
107	Community Policing/Cultural Diversity/Hate Crimes/Gang Awareness	8 hours
108	Child, Elder and Dependent Adult Abuse	4 hours
109	Law Enforcement Telecommunications	8 hours
110	Radio Technology and Procedures	12 hours
111	Resources/Referral Services	2 hours
112	Critical Incidents	16 hours
113	Wellness Management	4 hours
	Minimum Domain Hours	102 hours
	Supporting Instructional/Activities - Exercises	18 hours
	Total Minimum Required Hours	120 hours